Privacy Policy
Crown & Bliss LLC
Legal Policies
Crown & Bliss LLC (“Crown & Bliss”, “we”, “us”, “our”)
Privacy Policy
At Crown & Bliss , we are committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you visit our spa or book services.
Information We Collect
Contact details: Name, phone number, email address, and physical address provided during booking or registration.
Treatment information: Details about the services you choose, any medical conditions or allergies you disclose, and preferences regarding your spa experience.
Payment details: Credit card information used for payment is collected and maintained by our payment processing vendor, in accordance with their secure procedures. Crown & Bliss does not collect, store, or maintain any credit card information.
No Sale of Personal Information: Crown & Bliss does not sell or rent your personal information or contact information to third parties.
How We Use Your Information
Appointment management: To schedule, confirm, and manage your spa appointments.
Communication: To send appointment reminders, post-treatment care instructions, service updates, and promotional offers (with your consent).
Personalized service: To tailor your spa experience based on your preferences and treatment history.
Analytics and Business Planning: We may use customer information for internal analytics, statistical analysis, market research, understanding our customer base and service areas, measuring marketing effectiveness, improving our services, and evaluating existing or potential Crown & Bliss locations. We may use trusted service providers to assist with these activities, including data analytics, demographic data enrichment, and business intelligence services.
Data Sharing
No Sale of Personal Information: Crown & Bliss does not sell or rent your personal information or contact information to third parties.
Service providers: We may share limited personal information with trusted third-party service providers that perform services on our behalf, including booking and scheduling, payment processing, communications, website hosting, advertising and analytics, data enrichment, and business intelligence. These providers may use information only as necessary to provide services to Crown & Bliss and are expected to maintain appropriate privacy and security safeguards.
Your Privacy Rights
Access and correction: You have the right to access your personal information and request corrections if necessary. We encourage you to do so through the scheduling link you receive when booking.
Opt-out: You can opt out of receiving marketing communications at any time by contacting us or managing preferences through the scheduling link, call us at (833)697-2257 or via email at info@crownandbliss.com.
By providing your email address or phone number, you consent to receiving transactional and service-related communications, such as appointment confirmations, updates, and follow-ups. Marketing or promotional messages are sent only with your consent and may be discontinued at any time.
If you contact us via text at (833) 697-2257, we consider that an “opt in” to receive text communication related to appointments or inquiries. We do not use this number for text marketing. You may opt out at any time by texting “opt out” to 833-697-2257.
SMS Privacy & Messaging Policy
By providing your mobile number and opting in to SMS communications, you agree to receive text messages from Crown & Bliss related to appointments, service updates, customer support, and limited promotional communications where you have provided consent.
SMS Consent & Privacy: Your consent to receive text messages from Crown & Bliss applies only to communications from Crown & Bliss. Mobile opt-in information and SMS consent will not be sold, rented, or shared with third parties for their own marketing or promotional purposes.
We may share limited information with trusted service providers that help us operate and support our messaging services, such as booking, communications, and technology providers. These providers may use the information only as necessary to provide services on our behalf and are expected to maintain appropriate privacy and security safeguards.
Security: We use secure systems, limit access to authorized personnel, and take reasonable measures to protect personal information from unauthorized access, disclosure, or misuse.
Message Frequency: Message frequency may vary depending on your interactions with us, including appointment confirmations, reminders, service-related communications, and occasional promotional messages where permitted.
Message and Data Rates: Standard message and data rates may apply based on your mobile carrier and plan.
Support and Opt-Out: You may opt out of SMS communications at any time by replying STOP or OPT OUT. For assistance, reply HELP or contact Crown & Bliss at (833) 697-2257.
Consent to receive promotional text messages is not a condition of purchasing services from Crown & Bliss.
Email Communications
By providing your email address, you may receive transactional and service-related communications from Crown & Bliss, including appointment confirmations, reminders, receipts, service updates, and follow-up communications related to your interactions with us.
Where you have provided consent or as otherwise permitted by applicable law, we may also send occasional marketing and promotional emails regarding Crown & Bliss services, special offers, events, gift certificates, and other relevant updates.
Email Privacy: We do not sell or rent your email address to third parties for their own marketing purposes. We may share limited information with trusted service providers that help us deliver and manage email communications. These providers may use the information only as necessary to provide services on our behalf and are expected to maintain appropriate privacy and security safeguards.
Opt-Out: You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the message or by contacting us at info@crownandbliss.com. Opting out of promotional emails will not prevent you from receiving transactional or service-related communications necessary to manage appointments, purchases, or other interactions with Crown & Bliss.
Media & Image Release Policy
At Crown & Bliss, we love celebrating the beauty and relaxation our clients experience. Occasionally, we capture photos or short video clips of treatments or results to showcase the artistry of our work and the serene environment we create.
Clients may grant or decline permission for the use of their images. During the intake process—whether completed online or in person—you can indicate your preference by checking the photo/video release box on your form.
By giving consent, you authorize Crown & Bliss, its owners, and authorized representatives to use images or recordings taken during or after your service for marketing, promotional, educational, or training purposes. These may appear on our website, social media, printed materials, or other branded media.
We will never share your full name or identifying personal information without your explicit written consent. You may revoke your permission at any time by contacting us at info@crownandbliss.com, though images already published may continue to appear in marketing materials.
Thank you for helping us share the calm, beauty, and bliss that define our spa experience.
Terms of Service
By booking or receiving services at Crown & Bliss, you agree to follow our policies regarding appointments, cancellations, refunds, and conduct.
We reserve the right to refuse service to anyone for inappropriate behavior or safety concerns. Service times may include brief moments for preparation and post-treatment care to ensure a relaxing, unhurried experience.
All website content, including text, design, and imagery, is the property of Crown & Bliss LLC and may not be used or reproduced without permission.
Website & Cookie Notice
Our website may use cookies or similar technologies to enhance functionality and user experience. Cookies help us understand how visitors use our site so we can improve our services.
By continuing to browse our site or use online booking features, you consent to the use of cookies. You may disable cookies in your browser settings at any time.
Gift Certificate Purchase
Gift certificates are sold for a specific monetary amount, chosen by the purchaser, and may be redeemed toward any standard-priced service at Crown & Bliss. Any remaining value carries forward. Dollar-value Gift Certificates may be applied to services at promotional or regular pricing unless otherwise stated.
Gift Certificates are recommended to be used within 12 months, but the value never expires.
Please note: Lost or stolen gift certificates cannot be replaced unless you still have the original code or purchase information.
Website Accessibility Statement
Crown & Bliss is committed to ensuring digital accessibility for people of all abilities. We are continually working to improve the user experience for everyone and to apply relevant accessibility standards.
Our website strives to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, which provide guidance for making web content more accessible for individuals with disabilities.
Ongoing Efforts
We take the following measures to help ensure accessibility:
Use of accessible website design principles
Ongoing review of website content and functionality
While we aim to make all pages and content on this website accessible, some content may not yet fully meet the highest accessibility standards due to evolving technology or third-party integrations. We actively work to address these areas as they are identified.
Third-Party Content
Some functionality on this website may be provided by third-party platforms (such as online booking or gift card services). While we strive to work with vendors who prioritize accessibility, we do not have full control over the accessibility of third-party content.
Accessibility Assistance & Feedback
If you experience difficulty accessing any part of our website or need assistance with booking, purchasing a gift card, or accessing information, please contact us and we will make reasonable efforts to provide assistance.
Contact Us
If you have questions about our policies or wish to update your communication preferences, please contact us:
📧 info@crownandbliss.com
📞 (833) 697-2257